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Terms & Conditions

These Terms and Conditions ("Terms") form an agreement between you and the operator of this ssh101+ service ("we", "us"). By creating an account you accept them.

1. The service

We provide live video ingest and delivery. Features available to you depend on your plan. We may change, add or remove features; we will give reasonable notice of material reductions to a paid plan.

2. Accounts

You must provide accurate information and keep your credentials and stream keys secure. You are responsible for all activity under your account. Anyone holding your stream key can broadcast to your channel — treat it as a password and rotate it if exposed.

3. Plans, billing and renewal

  • Paid plans bill in advance on a recurring monthly basis until cancelled.
  • Payment is processed by our payment providers; we do not store your card details.
  • Prices are exclusive of any applicable taxes unless stated otherwise.
  • You may cancel at any time; cancellation takes effect at the end of the current billing period and the plan remains active until then.
  • Except where required by law, fees already paid are non-refundable. We may issue discretionary refunds.
  • Failed payment may result in downgrade to the free plan or suspension.

4. Plan limits

Concurrent-viewer limits, channel allowances and feature entitlements are part of what you purchase and are enforced by the service. Exceeding your viewer limit results in additional viewers being refused until capacity frees up.

5. Your content

You retain all rights in what you broadcast. You grant us only the limited licence necessary to receive, process, store and deliver your content to your viewers, and to keep recordings you ask us to keep. We do not claim ownership of your content.

6. Acceptable use

Your use is subject to our Acceptable Use Policy, which is incorporated into these Terms.

7. Availability

We aim for high availability but do not guarantee uninterrupted service. Live streaming depends on your encoder, your uplink and the public internet — much of the path is outside our control. Planned maintenance will be announced where practical.

8. Suspension and termination

We may suspend or terminate an account for breach of these Terms or the AUP, for non-payment, or where required by law. You may terminate at any time by cancelling and deleting your account. On termination your content and recordings may be deleted.

9. Disclaimers

The service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, revenue, data or goodwill. Our aggregate liability arising out of the service is limited to the amount you paid us in the twelve months preceding the claim.

11. Changes

We may amend these Terms. Material changes will be notified by email or in the dashboard. Continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the jurisdiction in which the operator is established, without regard to conflict-of-law rules.

Operators: this is a starting template, not legal advice. Have counsel review it and set your entity name, jurisdiction and notice address before going live. Edit at /app/admin/pages.